Terms & Conditions
Cancellation and refunds
For activities canceled by JC Outdoor Adventures, but not including weather cancellations you will receive a full refund 1 week of the cancelation date.
No refunds for cancellations by yourself within 4 weeks of activity commencement it may be possible for this to be used as credit for another future event with JC Outdoors Adventures.
For any weather cancellations, we will refund 25%. This is if no activity takes place for the event you booked due to the weather conditions. Conditions are rarely so bad that an alternative or modified itinerary cannot be completed on the day of the event this may mean a lower level walk to make the event safe for everyone.
*weather cancellations happen when the safety of participants is compromised by, for example, high wind or snowfall.
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We strongly advise you to take out cancellation insurance for your event in case you need to cancel due to medical reasons, weather, or unforeseen circumstances.
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Minimum number of participants
There is a minimum number for our events to go ahead. In the event of us having to cancel through insufficient numbers, we will let you know at least 21 days in advance and we will offer you an alternative date. If the alternative does not suit you, we will return in full all money paid.
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There is no minimum number for private guided itineraries.
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Services JC Outdoor Adventures provide at your event.
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JC Outdoor Adventures uses fully qualified, insured, and experienced instructors and leaders. They have all received current first aid training and have a 2 day First Aid course certificate. all Leaders and Instructors working for JC Outdoor Adventures will have been briefed on the day's itinerary and will have gone through our emergency procedures for the event. We reserve the right to modify any itinerary due to bad weather or other safety considerations.
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Safety and Risk
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Before participation in any activity, we ask participators to read and acknowledge the following:
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​Being on foot in a remote and/or rugged country is potentially hazardous by its nature and participants must accept a certain element of risk. In the interest of safety, you must agree to abide by the decisions of your guide. Going into the mountains is hazardous and although the training and experience of your instructor/leader mean these risks can be reduced they cannot be removed. There is potential for slips, trips fall or being hit by falling objects which may cause personal injury. The British Mountaineering Council (BMC) acts on behalf of walkers, climbers, and mountaineers in the UK and offers the following participation statement that we ask you to agree to:
“The BMC recognises that climbing, hill walking, and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.”
You will be asked to complete and sign an online form acknowledging this.
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Physical fitness and medical conditions
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Mountain activities require a good level of personal fitness. You are responsible for ensuring you are physically fit enough to complete the day.
If you are on any medication or have any medical conditions that may cause a problem during the day you are politely requested to inform your instructor (e.g. asthma – carry an inhaler, diabetes, etc.). If you are in any doubt about your fitness to complete an activity or itinerary please get in touch, happy to discuss it with you.
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Complaints
In the unlikely event that you have a concern or complaint during your event, this should be brought to our attention immediately so we can try to resolve the situation straight away. Should it not be possible to settle the matter instantly, you should write to us as soon as possible after your holiday. Delay in so doing may lead to an inability to substantiate your claim